Careers at Segera Limited - Tourism Administrator / Reservationist

Job Title: Tourism Administrator / Reservationist 

Employer: Segera Limited

Duty Station: Nairobi, Kenya 

Application Deadline: 23rd Oct 2013

 

Duties and Responsibilities: 

Duties and Responsibilities: 

 

Administration

• Preparation for morning meeting in-house guest list and schedule

• Printing of in-house guest list every morning to be ready for the morning meeting

• Anything related to reservations, transfers, luggage, etc.

• Ensure daily capture of generated revenue (bar, wellness centre, purchases from the Retreat Shop, excursions where necessary)

• Upkeep of guest history documentation and administration thereof

• Relief and assist Experience Hosts when required

• Update the Guest History Database by processing the guest report from the Experience Hosts

• Prepare the Revenue report on a daily basis accurately and timeously

• Audit for Wellness Centre, F&B Bar revenue, Retreat Shop, transfers, and others regularly

• Assist with the operation of the telephone

• Prepare Guest invoices timeously (to be checked by Tourism Manager)

• Ensure guests are billed for all extras and payment confirmed prior departure

• Process all guest payments within the retreat procedures and hand over to accounts department

• Collect and ensure prompt deliveries of all guests’ faxes and e-mails

• File all documents and correspondence such as In-house guest list, GR planners, daily payment control

• Ensure correct printing so as to avoid paper and ink waste, and assist with paper re-use

• Manage staff off/leave circle transfers in/out retreat in cooperation with Ranch logistics

• Reservation

• Being the link between Wilderness Safaris Central Reservation and Segera Retreat

• Manage all incoming direct bookings including correspondence, management of deposits and relevant local transfer or flight bookings

• Manage all shareholder bookings and local transfer or flight bookings required

• Check and go through all e-mail updates under the Front Office e-mail profile throughout the day

• Go through WISH every day and look for any updates/changes to current and future reservations

• Look at any special requests for upcoming guests and arrange accordingly

• with the Service Manager and Executive Chef

• Update and reconfirm all incoming as well as outgoing flights, and helicopter transfers

• Reservations update with any local inbound agents if something needs to be clarified or changed

• Continuation of updates of all internal communication documents

• Allocate villas by inserting bookings from Wish Report into the Segera room chart

• Communicate via e-mails and telephone to Wilderness Safaris and local partners and ensuring that all e-mails and queries are attended to promptly

Skills/ Experience/Personal Attributes:

• Good communication skills, oral, verbal and written in English

• Analytical

• Have good judgment

• Integrity

• Service orientated

• Attention to detail

• Good planner with organizational skills

• Well presented

• Technical and Professional knowledge proficiency

• Follow up

• Take initiative

• Keyboard skills

• Adaptability

• High work standards and ethics

• Confident

• A team player

• Flexible and solution drive

• Responsible

• Self-driven

• Mature

• Humble - not arrogant / over confident

• Pride in self and assets

• Good memory

Segera is a founder member of the Long Run Destinations. 

How to Apply: 

Application should be submitted via e mail: hrsegera@segera.com 

For more information on the global network of Long Run Destinations and Segera Ltd visit www.thelongrun.com and www.segera.com