IT Service Delivery Manager at World Vision in Kenya

Job Title: IT Service Delivery Manager

Employer: World Vision

Duty Station:  Nairobi, Kenya

Application Deadline: 10th Nov 2013

Responsibilities:

• Maintains a strategic relationship with key business stakeholders, and the IT organization.
• Supports the formulation of Regional and National Office ICT Strategies that are aligned to Global ICT strategy.
• Provide input to the Demand Management process to inform prioritisation and sequencing of ICT initiatives.
• Identifies the roles, skills and knowledge required to achieve the service delivery goals.
• Works with organization stakeholders and technical resources to create and implement an appropriate solution required to meet organization(s) business goals.
• Maintains an aggregated view of ongoing ICT projects across the region.

Required Skills:

• Bachelor’s degree in Computer Science, Information Systems, or other related specialised training, or equivalent work experience.
• Technical certification in one or more IT disciplines or technology.
• Certification in Service Management framework, preferably ITIL
• Typically requires 7-10 years of IT experience, at least 4 years of experience in the areas of IT management.
• Experience in leading a team of technical staff, preferably a virtual team.
• Willingness and ability to travel domestically and internationally, as necessary.
• If you believe you have the skills and experience to fulfil this vital and challenging role that will enhance the lives of vulnerable children in the East Africa region, we’d love to hear from you.

How to Apply:

For specific details regarding the position, visit our website: www.wvi.org and apply online by the closing date 1st November 2013.

World Vision is an equal opportunity employer.

Location to be based on the country of the successful candidate within the East Africa region*