Ref: TECHOLOGY-SETCS-OCT 2013
Employer: Safaricom Limited
Duty Station: Nairobi, Kenya
Application Deadline: 15th Oct 2013
We are pleased to announce the following vacancy in the Regional Network Operations Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager: Configuration & Support - the holder of the position will handle the following roles;
Troubleshooting and Resolution of faults & failures in the access transmission network;
Providing technical assistance to field engineers in fault resolution process;
Providing long term transmission system configuration and support;
Providing second line to transmission system faults escalated from first line maintenance;
Follow up with the vendors of the transmission equipment for resolution of escalated faults;
Perform transmission upgrades and major network configuration changes;
Develop tools for automation and speed up the support processes.
Responsibilities:
• Maintain high transmission systems and service availability to support customer services;
• Ensure high quality transmission systems to support customer services and better user experience;
• Provide 2nd line support for faults and failures and ensure fault resolution within SLAs;
• Follow up with equipment vendors to ensure resolution of faults and failures within SLA;
• Perform transmission systems upgrades and service provisioning to support network KPIs;
• Ensuring all newly integrated equipment follow & adhere to the laid down acceptance criteria;
• Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults.
Role Requirements:
• University degree in Electrical & Electronics engineering;
• 3 years working experience in Telecommunications with at least 2 years of experience with a busy mobile Operator;
• Good working practical knowledge & understanding of transmission systems (TDM, Hybrid & IP);
• Good working knowledge of UNIX, Linux, Windows, Oracle and database systems;
• Good working knowledge of Microsoft Office tools;
• Analytical & problem solving skills necessary when handling faults;
• Must be able to work without supervision & meet tight deadlines/schedules;
• Presentation skills required occasionally when initiating the use of new procedures & long-term Network fault solutions;
• Proactive & self-motivated;
• Good public relations, communication & interpersonal skills when coordinating with contractor /other departments & suppliers.
How to Apply:
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to:
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
E-mail to hr@safaricom.co.ke
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