Job Title: Transmission Configuration & Support Principal Engineer
Employer: Safaricom
Duty Station: Nairobi
Application Deadline: 9th December 2013
Ref: TECHNOLOGY_PETCS_DEC_2013
We are pleased to announce the following vacancy in the Regional Network Operations Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
- Reporting to the Senior Manager: Configuration & Support, the role holder responsibilities will include and not be limited to
- Troubleshooting and resolution of faults & failures in the access transmission and VSAT network;
- Providing technical assistance to sectional and field engineers in the fault resolution process;
- Providing long term transmission system solutions, configuration and support;
- Providing second line support to transmission system faults escalated from first line maintenance & maintenance service providers;
- Follow up with the vendors of the transmission equipment for resolution of faults escalated to 3rd level support.
- These will also include performing transmission upgrades and major network configuration changes; developing tools for automation and speed up the support processes and participation in the introduction and acceptance of new systems and technologies.
Key Responsibilities:
- Maintain high transmission systems and VSAT availability to support customer services;
- Ensure transmission operational availability to support customer traffic and better user experience;
- Resolution of faults escalated within SLAs and offer support for the VSAT portal and VSAT nodes;
- Ensure all newly integrated equipment, services & systems follow & adhere to the acceptance criteria;
- Perform configuration, cross-connection and software updates on network elements and ensure VSAT deployment, optimization, upgrades, modernization and recoveries meet network KPIs;
- Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults;
Role requirements
- University degree in Electrical & Electronics engineering or equivalent from recognized institution;
- 5 years working experience in Telecommunications with at least 3 years of experience with a busy mobile Operator;
- Good working knowledge & understanding of transmission systems (TDM, SDH, IP and VSATs).
- Good working knowledge of UNIX, Linux, database systems and MS office tools.
- Excellent analytical & innovative problem solving skills;
- Ability to work and meet tight deadlines/schedules, attend meetings and implement action plans;
- Excellent presentation skills required when initiating a project, reviewing a process & highlighting long-term solutions to Network faults;
- Proactive in support & self-motivated and collaborating with other teams to achieve common objectives;
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below.
The Head of Talent and Resourcing,
Safaricom Limited
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