Relationship Manager Jobs at ICT Company in Kenya

Job Title: Relationship Manager (KShs 180K - 300K)

Employer: ICT Company

Duty Station: Nairobi, Kenya

Application Deadline: 23rd Sept 2013


Duties and Responsibilities

Vendor Focus

• Regular contact with Accounts Managers and Fulfilment teams.
• Review and compare opportunity pipeline to ensure cohesive management of all opportunities
• Attend all product initiated events
• Ensure proper brand positioning within the market

Channel Focus

• Help Partners to identify potential new end users and sales opportunities for development by the company in conjunction with Channel resources
• Invite Partners and their end user customers to vendor and vendor sponsored events and ensure their attendance
• Conduct regular meetings with key partners with opportunity values exceeding $500k+
• Develop and implement business plans with GM – Biz Development, Account Managers and Solution Architects targeting adoption and sales growth of Hardware and Software across key vertical industries.
• Establish a value proposition with key Partners

Marketing

• Work with the Marketing Manager to agree and deploy approved marketing plans for
• Hardware and Software technologies for the region.
• Provide info to update the company’s website and share-point.
• Develop sales depth and breadth across Hardware & Software Systems.

Internal Processes
Sales:

• Where appropriate involve Solution Architect and System Engineers in discussions around appropriate Solution, Bill of Materials and up sell opportunities
• Ensure that all opportunities are technically validated and approved by Pre-Sales resources before quotation
• Sell vendor products at best possible margins and ensure that sales targets are achieved
• Cross sell within “Affinity” products to maximise revenue and margin

Customer Satisfaction:

• Follow up with customers to ensure that all orders have been correctly fulfilled
• Assist business teams to ensure 100% Customer Satisfaction

Other duties

• Monitor competitor activities and report to the GM- Biz Development.
• Monitor and report grey product activities
• Assist finance team with debt collection
• Assist with the opening of new accounts
• Perform any other duty as assigned by the management.

Qualifications

• BSc degree in IT/Sales and marketing or its equivalent
• MBA will be an added advantage
• More than 5 years extensive sales experience in the IT industry
• Key account management
• Face-to-face selling and group presentations
• Sales in a technical IT environment with hardware/software solutions
• Proven track record in managing multiple opportunities and ability to negotiate and close complex deals

Knowledge and skills requirements

• Computer literacy
• Strong written, verbal, and interpersonal skills.
• Very good time management skills.
• Intermediate MS Office
• Advanced knowledge of hardware & software solutions

Key Competencies

• Ability to multi-task
• Ability to work effectively in cross-functional business teams
• Integrity and change oriented.
• customer service orientation
• organizing and planning
• attention to detail
• Proactive and stress tolerant.
• Ability to travel as needed
• Building and maintaining relationships
• Analytical and attention to detail
• Organizational and Industry knowledge

Salary: 180 – 300k

How to apply:

If you are interested in the position and have the skills and talents our client is
looking for, we would like to hear from you.

Please forward a copy of your updated resume, and your current salary and benefits package to: info@dorbe-leit.co.ke

Only successful candidates will be contacted.